These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd under a licence issued by Curaçao eGaming (licence number ALSI-202509029-FI1). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to the rules set out below. If you do not accept these terms, you must not use the site.

Eligibility and Account Responsibilities

To register and play at Woolbet, you must be at least 18 years of age and a resident of a jurisdiction in which online casino play is lawful. Adult residents in the United Kingdom are eligible to register and play under these terms. We reserve the right to request proof of age and identity at any point, and we may suspend or close an account until satisfactory verification is provided.

Each player is permitted to hold one account only. Opening duplicate or additional accounts — whether under your own name or another identity — is strictly prohibited. Where we identify multiple accounts linked to the same individual, we reserve the right to close all associated accounts, void any pending or settled bonuses, and withhold balances pending investigation.

You are responsible for ensuring that all personal details provided during registration and throughout your time with us are accurate and kept up to date. You must also keep your login credentials confidential. We are not liable for any loss arising from unauthorised access to your account where that access results from your failure to protect your credentials. If you suspect that your account has been accessed without your permission, you must notify our support team immediately.

Bonuses, Wagering, and Withdrawals

Where you choose to claim a bonus, the specific conditions attached to that promotion — including minimum deposit, wagering requirements, eligible games, maximum bet limits, and expiry periods — form part of these terms and must be satisfied before any bonus-derived winnings can be withdrawn. As a general principle, bonus funds carry a 35x playthrough requirement applied to the bonus amount. During any active wagering period, the maximum permitted bet per round is £5. Slot games contribute 100% towards meeting the wagering requirement; contributions from other game types may differ and are set out in the relevant promotion details.

The minimum deposit required to activate an account or a promotion is £20. The minimum withdrawal amount is also £20. We aim to process withdrawal requests within 0 to 24 hours, though processing times may vary depending on your chosen payment method and any outstanding verification requirements. We reserve the right to carry out additional checks before releasing funds, particularly where the value of a withdrawal is significant or where account activity has triggered a review.

Prohibited conduct includes, but is not limited to: the use of automated software or bots to interact with the site; collusion with other players; fraudulent chargebacks; and any form of bonus abuse, including exploiting promotions in a manner inconsistent with genuine play. Where we determine that prohibited conduct has occurred, we may close the account, cancel outstanding bonuses, and recover any funds obtained through such conduct.

We may update these terms from time to time. Where changes are material, we will take reasonable steps to notify you. Continued use of the site following any update constitutes acceptance of the revised terms. If you have a dispute regarding the application of these terms, you should contact our support team in the first instance so that we may attempt to resolve the matter directly.