If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The contact channels listed on this page connect you directly with the team responsible for resolving player issues — not an automated queue that disappears into silence.

Everyone who reaches out is dealt with by a member of our support team who has the authority to look into account matters, payment queries, bonus questions, and technical problems. If your issue sits outside what front-line support can resolve on the spot, it is escalated internally and you are told that it has been, along with what to expect next. Nothing gets filed away without a response.

What to include when you write to us

The quickest way to get your issue sorted in a single exchange is to give us enough to work with from the start. Include the username or email address registered to your account, a clear description of what happened, and where relevant the date and time of the event, the game or transaction involved, and any reference numbers shown on your screen. If you are writing about a withdrawal or deposit, the payment method and approximate amount help us locate the record straight away. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please make that clear in your message and use the word self-exclusion or cooling-off explicitly. These requests are treated differently from standard queries — they are prioritised and processed without delay. We do not ask you to justify or explain a responsible gambling request, and we will not try to talk you out of one.

If you have a complaint that you feel has not been resolved to your satisfaction through normal support, you can escalate it formally. Let us know in writing that you consider it a complaint, and it will be reviewed at a higher level within our team. Should that process still not produce an outcome you are satisfied with, you have the right to refer the matter to our licensing authority, Curacao eGaming, under licence reference ALSI-202509029-FI1. We will provide you with the relevant contact details for that body if you reach that stage.

One thing we will never do: we will never ask you to share your full password, your card PIN, or any one-time security code via email or chat. If anyone contacts you claiming to be from Woolbet and asks for those details, do not respond — contact us through the official channels on this page instead and let us know.

Players based in the United Kingdom are fully supported and welcome to reach out through any of the contact methods available. Wherever you are writing from, we treat every message as coming from a real person with a real problem, because that is exactly what it is.