This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled and what rights you hold over it.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also receive data from payment gateways and identity verification services — these third parties operate under their own data protection standards and receive only the information strictly required to complete the task at hand.

We may also share your data with regulatory authorities when we are legally required to do so. We do not sell your personal information to any third party, and we do not share it for marketing purposes outside of Woolbet.

How We Protect Your Data

Your data is protected using 256-bit SSL encryption across all web platform interactions, ensuring that information transmitted between your browser and our servers remains private. Personal and financial records are held on secure servers with restricted internal access — only staff members with a clear operational need are permitted to view sensitive account data, and those individuals are bound by confidentiality obligations.

We also use technical data, including session logs and cookies, to maintain the security and functionality of our web platform. Cookies help us recognise your session, prevent fraudulent activity, and ensure the platform performs reliably. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions for you.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep records for the duration required by our licensing authority and applicable financial regulations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with our data protection obligations.

If we make material changes to this Privacy Policy, we will notify you through our web platform or by email before those changes take effect. We encourage you to review this page periodically. Continued use of the platform following any update constitutes your acknowledgement of the revised policy.

If you have concerns about how your data is handled and feel they have not been adequately addressed by our support team, you may raise the matter with the relevant data protection authority in your jurisdiction.